| "Dear Mr. Cook:
As a retired businessman, I know that one frequently runs into individuals who have complaints whether these are justified or not. However, today I have the pleasure of writing a letter of thorough satisfaction for a job well done from start to finish. I am referring to the complete deck replacement you recently did for me. When I awaken each morning, I am able to see the deck you built and it gives me a sense of joy in ownership. My wife and I are totally pleased with the construction.
As you would expect, I received several bids to replace my deck. I chose you on the basis of your initial presentation when you came to my home, your analysis of the physical state of my deck, and the proposal I received in the mail from your office. Your initial presentation was professional, your analysis of the state of my deck let me know that I was in the presence of an accomplished artisan, and your proposal was clear with respect to what you intended. Your cost, while not the lowest bid I received, was reasonable and on the basis of the impression you made, you were selected.
Obviously, in choosing a contractor from a listing of persons unknown to you there is always a risk. In this case, I am pleased to say that my judgment was more than validated by the quality of the finished product. Also, I was quite pleased that you kept me informed of all necessary aspect of this construction as it progressed. Your openness to inquiry was much appreciated. It gave me a sense of comfort to know that you wanted me to be fully informed about what was going on during this process.
Please feel free to use this letter in any way you choose that will be beneficial to your business. We are thoroughly satisfied customers and would be willing to recommend you to anyone without reservation. Thank you for your demonstrated competency and dependability."
Roy D. Hudson
Roy D. Hudson, Ph.D., LL.D.
[Deck rebuild] |